We pride ourselves on the quality and craftsmanship of our handloom products. Each item is made with great care and attention to detail. However, we understand that sometimes a product may not meet personal expectations in terms of style or preference. Please note that we do not offer refunds for products simply because they are not liked or did not meet personal taste.
To ensure satisfaction with your purchase, we encourage all customers to:
1. Carefully Review Product Descriptions and Images: Each product listing provides detailed descriptions, dimensions, and images to help you make an informed decision.
2. Check Specifications: Make sure to review all specifications, including fabric type, size, color, and any special features.
3. Ask Questions: If you have any doubts or require additional information about a product, please feel free to contact our customer support team before making your purchase.
While we do not offer refunds for personal preference, we do offer returns and exchanges under the following circumstances:
1. Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and offer a replacement or a full refund.
2. Incorrect Items: If you receive an item that is different from what you ordered, please notify us immediately. We will arrange for the correct item to be sent or provide a refund if the correct item is unavailable.
To expedite the process of returns and exchanges for defective, damaged, or incorrect items, we require customers to:
1. Make a Video While Opening the Parcel: Record a clear video of the parcel being opened to show the condition of the packaging and the product upon arrival.
2. Show the Defect or Issue: If the product is defective or incorrect, make sure to clearly show the specific issue in the video.
This video serves as proof of the condition in which you received the product and helps us process your request more efficiently.
For any inquiries or further assistance, please contact our customer support team at [contact information]. We are here to help and ensure you have a positive shopping experience with us.
We appreciate your understanding and thank you for choosing our handloom products
